FAQ & Shipping

When will my order be shipped? 
We do our best to ship your case the following business day. Sometimes it can take up to 3 days to process the order. We appreciate your patience during this process. 

How long does standard shipping take?
Standard shipping in the U.S. is 1-3 business days from the day the order is shipped. International orders can take anywhere from 7 days to 4 weeks. Every order will receive a shipping confirmation email which will include a tracking link where you can track your package along the way. 


Why hasn’t my tracking link updated?
Your tracking link will be able to provide up to date information on the status of your order. Tracking links don’t always get updated daily, links can take 48-72 hours to update. If it hasn’t updated, don’t worry, your package is still on it’s way to you! 
My package says delivered but I don’t have my case?
Cotton Cases cannot be held liable for packages that have been delivered, lost or stolen. Please contact the courier they’ll be able to help track down your package! We want to make sure you get your case and we’ll do our best to help you track it down.